【Deposit & Withdrawal】Withdrawal failed

There are three steps for asset transfer in blockchain: Bvnex withdrawal - blocks confirmation - Withdrawal done.

Step 1: We will generate TXID within 30~60 min, which means that Bvnex has completed the transfer and the coin arrives at the blockchain.

Step 2: Click the long sentence of the Txid to open corresponding blockchain browser and review the withdrawal amount.

Step 3: If “verification ongoing” or “not verified yet” is indicated, please wait the blockchain completes the verification. If the verification is completed but the coin is not arrived, you have to contact the coin receiving platform for coin distribution as we have completed the transfer.

Notes:

The coin arrival may be delayed due to the congestion of the blockchain after clicking the withdrawal verification Email or short message. If there is still no Txid generated in “Balance - Transaction History” of your account after 6 hours, please contact our customer service and we will handle it as soon as possible.